Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase.

How to Start a Return

To start a return, please contact us at jeff@pinetarclothing.com. with your order number and a brief description of the item(s) you would like to return.

Once your return request has been approved, we’ll provide instructions for where and how to send your item. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent you the wrong item.

You can always contact us with any questions about returns at jeff@pinetarclothing.com..

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and, when applicable, photos of the damaged or incorrect item so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you received and, once the return is approved, place a separate order for the new item.

This helps ensure that the item and size you want are available when you're ready to purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at jeff@pinetarclothing.com.

Questions

If you have any questions about our return or refund policy, please contact us at jeff@pinetarclothing.com..